Frequently Asked Questions

I have forgotten my password to my account, how do I login?
Please go to the login page and select the forgotten password.
This will send you an email with a temporary password. When you sign in to your account, please update your password.
 
Is it safe to use my credit/ debit card online?
Yes, it is safe to use your credit/ debit card on this site. It is safe and secure as we use SSL technology that encrypts your card information.
 
Can I change my order once it has been placed?
You can change your order up to when your order has been dispatched. After this time we are unable to change your order. If you do need to change your order you can do this by signing into your account.
If you are unsure whether this has been successful please contact info@pocokids.com
 
Product enquiry- How can I find what I am looking for?
If there is in an item that you love but we do have it in the size or colour that you are looking for please feel free to email us. We will endeavour to find this item and send you it to you as soon as possible.

Do you have a size chart?
As each label we stock varies slightly between sizes, but there is a standardized SizeGuide for you to use.
If you have any questions or would like any more size information please free to email info@pocokids.com
 
How long does it take to process an online return?
We strive to process the all return items within 24 hours. You will receive payment as soon as it is processed. Please allow around 5 days for the money to be refunded into your account. In some circumstances it can take up to 14 days depending on your payment method.
You can find more information about this in the refunds/ exchanges section.